Helios Interactive is continually looking to expand our team. We are an Experience Design studio with offices in San Francisco, CA and Portland, OR. We create digital installations for large brands at tradeshows, events, and retail locations. We work with a variety of technologies including: large format touchscreens, augmented reality, depth cameras, physical computing, RFID / NFC, Android, iOS, and computer vision, using them to create cool, and compelling digital experiences for consumers.

WHY HELIOS?
Because working in the events space is fun. We execute projects all over the world, at events ranging from the Olympics and Super Bowl to the World’s Fair and more – and there is definitely an opportunity to hit the road and get to be a part of these activations. You won’t be tied to a tired, boring product that has an 18-month development cycle. Instead, you’ll be asked to create amazing interactive experiences with an average four to six weeks lead time, and then it will be on to the next.

Because you like working with a small team and seeing the impact of your work immediately. We’re a small crew that does big, highly visible work. You will be an important part of the development team, and will have the opportunity not only to contribute through development, but in the ideation and brainstorming processes as well. This is more than just an execution-oriented job – it’s one where you’ll get the chance to flex your creative muscles.

Because you have a passion for new technology. As an Experience Design studio, we have to stay on the bleeding edge of tech. We are constantly evaluating new interactive technology mediums, and have been engaged by a number of manufacturers to participate in beta programs and evaluation of new products. Because we encourage side projects. Helios will never attempt to own any code you have written outside of office hours and we encourage our employees to create on their own time. We encourage continuous learning, and provide staff development for conferences or education that our team is interested in.

For all inquiries, please reach us at

Remote Support Technician

Interactive Producer

Requirements

For the San Francisco office location only, candidates will be required to work a swing shift. Candidates must have an attention for detail, and will be expected to independently respond to support tickets / phone calls as they come in and resolve them quickly with customers. Secondary tasks would include routine server maintenance, monitoring our internal network and services, and general IT tasks. Applicants will have to go through a background check as remote access to the machines is highly scrutinized and under stringent security standards.

Day-To-Day

The job is split between two main tasks:

Primary Role:

Responding to phone calls / tickets. On some days this will be a large portion of your day, other days it will be fairly quiet, it depends on the clients and projects. A client will call with a problem, and you’ll need to login to the system(s) and determine the root cause and attempt to resolve it. Detailed logging and tracking of tickets and issues and solid communication with the rest of the team will be required.

Secondary Roles may include:

  • Creating documentation, lending a hand in operational tasks.
  • Building and imaging of computers.
  • Helping to improve and implement better support processes.
  • Manage accounts in AD, JIRA and other applications.
  • Manage file share permissions in a Windows environment.
  • Monitor network connectivity issues using Solarwinds.
  • Help maintain hardware and software inventory.

Required Skills

  • Excellent verbal and written communication skills.
  • Computer hardware and software experience.
  • Have good documentation skills to capture solutions and knowledge.
  • Patience with and empathy for users’ needs, with all levels of technical aptitude.
  • Knowledge of installation and maintenance of Windows 7, 8.1, and 10 operating systems.
  • Experience with troubleshooting software and hardware issues.

Pluses:

  • Scripting backgrounds powershell and windows batch script
  • Familiarity with LogMeIn or other remote support software
  • Familiarity with Zendesk
  • Certified A+, Network+, Server+

Requirements

For the San Francisco office location only, ideal candidates are team oriented, calm, and must have an attention for detail, a penchant for planning, and be well organized. They will be expected to manage digital cutting-edge experiential projects with a development team made up of UX, Design, and Front End and Back End Developers. Producers are responsible for delivering projects that meet or exceed client expectations while staying within scope, timeline, and budget.

The right candidate will have a hunger to learn about a wide range of industries – we work with a variety of clients, from Nike, Visa, BMW, and the NFL, to the American Society of Mass Spectrometry, and the Navy. It’s a fascinating mix of clients and one that will keep you on your toes and engaged, while helping to guide teams to create amazing work.

An excellent client-facing manner is also required, as a big part of this job will entail direct contact with brands and agencies. Technical development experience is a plus, however you will have the support of a Technical Producer and the rest of the development team to keep you out of the weeds.

The ideal candidate will work with a Technical Producer to coordinate scrums with production teams to help determine sprint deliverables and have the ability to review those deliverables through to execution and delivery. We work in a fast paced, constantly changing space – most of our projects are for events, and thus an entire project lifecycle can be as short as four to six weeks.

Day-To-Day

The role can range from brainstorming and concept development, to resource planning and helping to scope requirements across multiple projects. Direct contact with clients, and the Helios Business Development team will help to inform project deliverables and ensure a successful deployment. Internally, you will collaborate and coordinate with other producers, designers, developers, QA and Operations to continually update and maintain priority of issues and tasks across a set of projects.

Secondary Roles may include:

  • Organizational Skills
  • Previous work at an Interactive Agency
  • Experience with JIRA and Agile project management
  • Passionate about the latest interactive technologies
  • Event Production experience